Shipping & Returns Policy

Effective Date: June 19, 2026
 

Thank you for shopping with North Shore Carpentry LLC.
 

Because our products are handcrafted, please review the following shipping and return policies before placing an order.
 

Processing Times

In-stock products typically ship within 3–7 business days after payment is received.

​

Made-to-order and custom products may require additional production time. Estimated production timelines will be communicated at the time of purchase or project approval.

​

Processing times do not include shipping transit times.
 

Shipping Methods

Orders are shipped through reputable carriers selected by North Shore Carpentry, including USPS, UPS, or FedEx.

Shipping costs are calculated at checkout unless otherwise stated.
 

Once an order has been shipped, delivery timelines are the responsibility of the carrier.
 

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.
 

North Shore Carpentry is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete shipping addresses.
 

Local Pickup

When available, local pickup arrangements may be made directly with North Shore Carpentry. Customers will be contacted when their order is ready for pickup.
 

Damaged or Lost Shipments

Please inspect your order upon delivery.
 

If your package arrives damaged:

1. Take photographs of the packaging and product.

2. Contact us within 5 business days of delivery.

3. Retain all original packaging materials.
    

We will work with you and the shipping carrier to resolve the issue.
 

Returns

We want you to be satisfied with your purchase.
 

Eligible non-custom items may be returned within 14 days of delivery if:

• The item is unused and in original condition.

• The item is returned in its original packaging when possible.

• The customer contacts us before returning the item.
   

Customers are responsible for return shipping costs unless the return is due to our error or a damaged product.
 

Non-Returnable Items

The following items are not eligible for return:

• Custom woodworking projects

• Personalized or engraved products

• Made-to-order items

• Gift cards

• Products damaged through misuse or improper care
   

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
 

Shipping charges are non-refundable unless the return is due to our error.
 

Please allow 5–10 business days for refund processing after approval.
 

Order Cancellations

Orders may be canceled before production or shipment begins.
 

Custom orders may only be canceled before materials are purchased or production has started. Deposits for custom work may be non-refundable depending on project status.
 

Contact Information

For questions regarding shipping, returns, or exchanges, please contact:

North Shore Carpentry LLC

Website: www.northshorecarp.com

Email: info@northshorecarp.com

Last Updated: June 19, 2026